Please double check your email Inbox, Junk and Promotion mailboxes. If there is none, please private message CloudTheatre’s Facebook page to get help. Facebook Messenger
You will receive a confirmation email from “CloudTheatre”. You will find a private access link in that email. Kindly read through the instruction on how to access the show and doors open time. Our system will remind you via SMS/email when the doors are open.
No, only online transactions are allowed. We accept FPX and Credit Card payments.
Yes, you can. Upon succesful purchase, you will receive an email containing all watch links. You can send the watch links to your friends or family for them to watch the show.
Yes, you can request to change to a new date and time (only for shows that have multiple timings). You are required to email us 24 hours prior to your show time, together with your following information: Name, Email, Order Reference, and the new show date and time that you wish to change to (must be from the same show).
No, tickets issued cannot be cancelled or refunded.
Yes, you can purchase the ticket up to 30 minutes after the show started. However, it is not encourageable, as you will miss out 30 minutes of the show.
You can watch it on your computer, laptop, tablet or mobile phone. Just make sure you have a stable internet connection.
Yes, but try to be on time. It is like going to the cinema — if you are late, you will not be able to watch it from the beginning.
Move your cursor to the bottom right corner of the video, and click the expand button to make the video full screen.
To stream videos in HD, at least 10 Mbps is recommended. Visit Fast.com to check your current internet speed.
Kindly contact us via Facebook Messenger for help.
Kindly clear cache and reload your browser. If the problem persists, please contact us via Facebook Messenger for help.
Each Passcode can only be used on one unique device. You are required to purchase additional ticket for each device you want to connect to.
No, the door will close in 60 minutes after the show. You are encouraged to stay on after the show to chat and mingle with the organiser.
All seats offered are held for 15 minutes. If the booking is not completed within the transaction time limit, the seats will be released for the next potential buyer.
You do not need to print any e-ticket for admission purpose. You may present the e-tickets upon admission to the front of house.
Please double check your email Inbox, Junk and Promotion mailboxes. If there is none, please private message CloudTheatre’s Facebook page to get help. Facebook Messenger
No, only online transactions are allowed. We accept FPX and Credit Card payments.
Yes, you can. The availability of group bookings / concessions may vary from event to event. Kindly contact the Organiser of the event directly.
Unfortunately, we are unable to change dates for on-ground tickets.
No, tickets issued cannot be cancelled or refunded.
The show organisers will typically inform the public with announcements through major media channels or via email. For both postponements and cancellations, refund services are available and instructions will be communicated.
Please read and understand the Condition of Sale before purchasing tickets.